速配货

For shippers

For drivers

发货人的哪些行为，我可以投诉？
发货人有爽约、态度不好、乱叫单、谎报货物地点等违规行为时，您可点击该订单，在【订单详情】里提交投诉意见或拨打客户电话（0574-86901949或者0574-86761267）进行投诉，我们会尽快处理并回复您。如果您恶意投诉司机累计达到一定次数，我们将会取消《速配货运输条款》中您的相关权益保障。所以，请您慎用投诉权利！

如何保证运费的安全性？
本平台发货人信息均真实有效，并已通过实名认证。请使用在线支付方式，当发货人爽约时，速配货负责返还您的定金。我们不会以任何形式收取费用，如遇问题，请立即与客服联系（0574-86901949或者0574-86761267）。

如何通知发货人收货？
当您将货物送达目的地后，在【订单】-【承运中】列表，点击【确认送达】并上传回执单即可。发货人会收到系统推送的提醒签收的消息，待发货人确认签收后会将运费和定金一起付给您。

承运定金是什么？
定金是司机抢单且发货人确认选用司机后，需要司机支付给发货人的货运保证金，以确保司机能为发货人提供货运服务。当发货人确认提货，支付运费时会连同保证金一起支付，司机将在发货人确认收货后收到运费+承运定金。

如何查看发货人选用情况？
有发货人选用您时，系统会下发一条消息通知您，您可以在首页【订单】-【待支付】订单列表中通过【订单详情】查看发货人的货单信息，请及时与发货人电话联系确认费用等细节（发货人也可能会直接给您打电话，请保持注册手机畅通）。

如何使我的抢单更有效？
抢单之前，请您事先在【配货大厅】添加好配货路线，以便节省时间随时抢返程订单。抢单时请明确货物的出发地、目的地以及货物重量等信息，您可同时抢多个订单，但不要超载；如果超过货车的运送能力，可以在发货人确认前电话联系客服（0574-86901949或者0574-86761267）取消您不能运送的订单。

怎样查看我的抢单记录？
所有您抢单的订单，均会出现在【订单】-【待确认】列表中，此时您可以等待发货人选择，或者点击【提醒接单】，以提醒发货人选用您，您也可以点开【订单详情】直接与发货人电话联系。

我要怎么找货？
首页点击【一键配货】添加配货路线或者首页点击【精准找货】，选择出发地和目的地，点击右侧【筛选】，选择您所需的货源信息（需求车型、需求车长、货重）后点击【确定】即可。

What behaviors of drivers can I complain about?
The driver has to break a promise, bad attitude, yell the irregularities such as single, lying about the arrival time, you can click on the order, in the "order details" to submit complaints or by calling the customer (0512-67900883) complaints, we will handle and reply you as soon as possible. If you make a malicious complaint against the driver for a certain number of times, we will cancel your relevant rights and interests protection according to the express cargo transportation clause. Therefore, please use the right to complain carefully!

What can I do if I don’t have a driver to grab a single order?
Normally valid for 7 days, your source information will always be displayed in the source list for the driver to view or select. Over 7 days, the source information that has not been robbed by the driver will be identified as expired information by the system and will be automatically deleted from the source list. You can click [Republish] in [My Release]. If the information has changed, click Edit to modify it. After the modification is completed, click [Publish].

How to check the driver's rob order?
After a driver robs a single card, the system will send you a message to inform you that you can view the relevant information of the robber driver in the homepage [order]-[to be confirmed] list. Please contact the single driver in a timely manner within 45 minutes to determine the details (such as freight, time, location, etc.). You can select the appropriate driver according to the driver's quote and price comparison, and click [Select].

Published source information, how to check the status?
All published source information will appear in the home page [My]-[My Release].

How do I dispatch orders to the driver?
Click on the [precision truck search] home page, enter the truck source page, according to the empty truck information issued by the driver to dispatch the order, you can also click on the [near] to view the information of the nearby drivers, click on the driver details to dispatch orders.

How can I deliver the goods?
Home page, click on the "fast delivery", enter the delivery hall, fill in your origin, destination, shipping address and shipping address (not mandatory) conductor, demand, demand models, cargo weight (with * are required fields). Other items can be filled according to the requirements, such as volume, carrier deposit, type of goods, notes, etc. Fill in the above information and click the delivery button.

What is the carrier deposit?
The deposit is the driver's grapple bill and the consignor confirms the selection of the driver, the need for the driver to pay the consignor of the shipping margin, to ensure that the driver can provide freight services for the consignor. When the consignor confirms the delivery and pays the freight, it will be paid together with the deposit, and the driver will receive the freight + carrier deposit after the consignor confirms the receipt.